Refund & Cancellation Policy

23 October 2026 · Pilot terms

First-payment guarantee

For your first subscription, request a refund within seven calendar days of your initial payment to receive that payment back in full. This also cancels membership and ends paid access when the approved refund is successfully submitted to the payment provider, without waiting for bank settlement. Refunds return to the original payment method.

After this period, we do not ordinarily refund change-of-mind cancellations or unused portions of a billing period. This does not limit your rights to refunds or other remedies under Australian Consumer Law.

Cancellation

Cancel through Account → Manage Membership before renewal. No cancellation fee applies; ordinary cancellation preserves access until the paid period ends. Contact bjh@baxterholt.com for help.

Failed renewals

Existing members retain full access for seven calendar days from the original renewal due time. Further retries do not restart grace. Successful payment preserves the original billing schedule. If still unpaid at grace end, paid access ends, the subscription is cancelled, further retries stop and the unpaid renewal is waived. Rejoining requires a new successful payment. Failed first payments receive no grace.

Other refunds and retained accounts

Partial goodwill refunds or credits preserve access. Duplicate-charge and previous-period refunds preserve separately paid current access. Refunds for an unused period with agreed cancellation end access at the agreed time. Pending refund requests do not remove valid access. After access ends, sign-in, billing history and support remain available; athlete profiles and progress are not automatically deleted.

Billing and refund support: bjh@baxterholt.com. We aim to respond within two business days.